Free shipping on wholesale orders over $2,500
Receive, store, pick, pack, ship, return. Bravon Fulfillment is the 3PL operation built for brands that take their order experience seriously — sub-1% error rates, same-day cutoff, full inventory visibility, and a real human you can actually call.
Every product that lands at a Bravon warehouse moves through the same five stages — receive, store, pick, pack, ship. Plus returns when they come back. Each stage has measurable SLAs and full visibility through your dashboard.
Inbound shipments inspected, counted, and put into inventory within 24 hours of dock arrival.
Inventory racked by SKU velocity, organized for sub-minute pick paths on top movers.
Orders picked with scan verification at every line. 99.7% accuracy benchmark — actually measured.
Branded or generic packing, custom inserts, dim-weight optimization on every order.
Multi-carrier rate shopping, same-day cutoff at 2pm Pacific, tracking pushed back to your platform.
Different channels demand different fulfillment workflows. Bravon runs all six — and the workflows talk to each other, so multi-channel brands get one operation, not three.
Direct-to-consumer orders from your Shopify, WooCommerce, BigCommerce, or custom storefront. Branded unboxing on every package.
Pallet, case-pack, and master-carton shipments to retail accounts, distributors, and end-customer facilities.
FBA prep services — FNSKU labeling, polybagging, bundling — shipped to Amazon fulfillment centers per Amazon spec.
Recurring monthly or quarterly orders — Recharge, Loop, Skio, or custom subscription platforms. Schedule-driven picking.
Multi-SKU bundles assembled into a single shippable unit — launch kits, gift sets, replenishment kits.
Inbound return handling — inspect, sort, restock or quarantine, refund trigger. 24-hour turnaround standard.
Bravon Fulfillment connects to the platforms you already use. Native integrations on the big ones, EDI for retail, and an API for everything else. Orders flow in, tracking flows back — no manual order entry, no CSV exports.
Every fulfillment account includes these six things — they're not add-ons or premium tiers. Standard service on every contract.
Inventory levels, order status, ship history, returns log. Always current, mobile-friendly, exportable.
One human handles your operation end-to-end. Email, phone, Slack-connected if you want. No ticket queue.
UPS, FedEx, USPS, DHL — we rate-shop every shipment for best service-cost balance, not just the cheapest.
Lost packages, damaged shipments, carrier disputes — we file and chase. Your team never deals with carrier support.
Cycle counts monthly, full counts quarterly. If our records are off, we take the loss — not you.
Monthly performance report: SLA tracking, ship cost trends, return reasons, slow-mover SKU flagging.
Onboarding a 3PL usually takes 60–90 days. We've engineered ours to land in 21 days for standard accounts. Here's how the timeline runs.
SKU list, volume forecast, channels, integrations, special handling. We size and quote the account.
SLA terms, pricing schedule, master services agreement signed. Account provisioned in our WMS.
Platform connectors live. Test orders flow through. Inventory schema mapped to your SKU catalog.
First inbound arrives, gets counted, racked, and live in your dashboard. We confirm by SKU.
Live orders start flowing. We monitor SLAs closely for the first 30 days, weekly check-in with you.
Most 3PLs publish marketing copy and bury actual SLAs in the contract. We publish them up front. These targets are written into every Bravon Fulfillment master services agreement, and we report against them monthly.
Miss a target and there are real credits — not just an apology email. The full credit structure is in the MSA and gets explained on the discovery call.
Anonymized examples of the kind of fulfillment accounts we typically run. If yours rhymes with one of these, we can probably help.
A skincare DTC brand was getting hammered with negative reviews about shipping delays and pick errors from a national 3PL. We onboarded in 19 days, replicated their branded unboxing experience, and held a 99.8% on-time rate through the next holiday season. Same shipping costs, dramatically better customer experience.
A wellness brand was running three separate inventory pools — FBA, Shopify DTC, and a B2B wholesale arm. We consolidated to one pool with channel-allocation logic, FBA prep flowing out as needed, and Shopify orders shipping from the same shelves. Carrying cost dropped 23% while service levels held flat.
A B2B distributor shipping to big-box retail was eating chargebacks for late ASN documents and routing-guide violations. We took over the operation, integrated EDI 850/856/810, set up retail-compliant routing logic, and went six months with zero chargebacks. The chargeback savings alone covered fulfillment fees.
3PL pricing is famously opaque — bundled rates, hidden surcharges, "pick & pack" fees that don't disclose what's in them. We break our fees into four buckets and show each separately on every invoice.
We don't take rebates from carriers. We don't mark up shipping. Our margin is in the fulfillment fees themselves, disclosed up front in the MSA.
Monthly storage charge based on actual pallet positions used — measured at month-end, not estimated. Climate-controlled space available at a premium.
Per-order fee for picking, packing, packaging materials, and shipping label. Tiered by lines per order. Includes the box, tape, and basic dunnage.
Carrier shipping cost passed through at our negotiated rates — typically 20–35% below published retail. You see the carrier rate, no markup. We don't profit on shipping.
Flat monthly account fee covering account management, dashboard access, monthly reporting, claims handling, and integration support.
The questions we hear most from new fulfillment clients. If yours isn't here, ask directly — we'll add it.
Packaging is the design and production of custom packaging materials. Private Label is putting your brand on Bravon products. Fulfillment is the operations layer — receiving inventory, storing it, picking and packing orders, shipping them out, processing returns. Same parent company, three different programs. Lots of clients use all three: we make their packaging, fill it with private-label product, and ship from our warehouse.
No hard minimum, but the account fee model doesn't make sense below ~250 orders/month. Below that, you're better off with self-fulfillment or a small local 3PL. Our sweet spot is 500–50,000 orders/month, with capacity to scale well past that. If you're below 250 today but growing fast, ask anyway — we can usually structure something that works.
21 days for standard accounts (single platform, fewer than 50 SKUs, no EDI). 30–45 days for complex accounts (multi-channel, EDI, retail compliance, kitting setup). The 21-day target is real, not a marketing claim — we've engineered the onboarding process around it. Discovery → contract → integration → first inbound → first ship.
Yes — flat per-pallet receiving fee, disclosed up front. Typically $15–$25 per pallet inbound. That covers dock unloading, count verification, inspection, putaway, and inventory record creation. No surprise inbound fees, no per-SKU receiving charges.
We plan capacity quarterly with each account. Q4 peaks are forecasted in August with you, and we hold capacity accordingly. We don't surge-price during peaks — your contracted rates hold from January through December. We may add a Q4 peak surcharge for new accounts that onboard between October and December, disclosed before contract signature.
Up to 70 lbs per item in standard rate cards; 70–150 lbs at oversized pick rate; freight (over 150 lbs or oversized dimensions) handled via LTL/FTL with quoted shipping. Bulky/awkward items (anything over 25"×25"×25" or unusual shapes) may have an oversized handling fee — disclosed in your account setup.
Customers send returns to our warehouse using a return label we generate from your platform. We inspect, sort, and act per your return policy — restock (resellable items), refurbish (lightly damaged), or quarantine for disposal/donation. Refund or replacement trigger goes back to your platform automatically. 24-hour processing target on standard returns.
The MSA defines credit amounts for missed SLAs — typically a percentage of monthly fees, scaled by how badly the target was missed. Sustained SLA failures (multi-month) trigger a corrective action plan with executive escalation. We've designed the SLA structure to align our incentives with your operation — we make less when we miss, so we don't miss.
Tell us your SKU list, monthly volume, current fulfillment cost, and what's broken about your current operation. We'll come back with a quote, a 21-day onboarding plan, and references from accounts that look like yours.
